1. Introduction

Kainos Cleaning is committed to protecting your privacy and personal data. This Privacy Policy explains how we collect, use, store, and protect your information when you use our website or services.

2. Information We Collect

We may collect the following types of personal information:

• Contact Information – such as name, phone number, email address, and physical address

• Service Details – including property access instructions, booking preferences, and feedback

• Payment Information – such as bank details or transaction records (handled securely)

• Website Usage Data – including IP address, browser type, and interaction with our website (via cookies)

3. How We Use Your Information

We use your personal information for the following purposes:

• To process bookings and provide our cleaning services

• To communicate with you about appointments, offers, and updates

• To improve our website and customer experience

• To comply with legal and financial obligations

We do not sell or rent your personal data to any third parties.

4. Legal Basis for Processing

We collect and use your personal information based on the following legal grounds:

• Your consent when you contact us or sign up for services

• Performance of a contract when we provide you with cleaning services

• Legal obligations to retain certain data for tax and business records

• Our legitimate interest in running and improving our business

5. Data Sharing and Third Parties

We may share your information with:

• Our staff or contractors for the purpose of delivering services

• Payment processors and accounting software (e.g., QuickBooks or Stripe, if used)

• Government authorities if required by law

All third parties are obligated to keep your information secure and only use it for the specified purpose.

6. Data Retention

We retain your personal data only as long as necessary:

• Client and service records: Up to 6 years for legal and tax purposes

• Marketing or enquiry data: Until you request deletion or opt out

7. Your Rights

You have the right to:

• Access the personal information we hold about you

• Request correction of inaccurate or outdated data

• Request deletion of your data, where legally permitted

• Withdraw your consent at any time

• Lodge a complaint with the UK Information Commissioner’s Office (ICO)

To exercise any of these rights, contact us at [Insert Email].

8. Security

We use appropriate technical and organisational measures to protect your personal data against loss, misuse, or unauthorised access.

9. Cookies

Our website may use cookies to improve user experience. You can control cookie preferences through your browser settings.

10. Changes to This Policy

We may update this Privacy Policy occasionally. The latest version will always be posted on our website with the updated effective date.